Knowledge check Installation & Handover Verification
12 questions in pool · live exam draws 5
H02
Q1 multiple-choice · customer-role What’s the customer’s primary role during a PhotoRobot installation?
Source: H02 §2.
Explanation: PhotoRobot Field Engineering performs the install (liability + warranty implications). Customer’s role is informed acceptance. Both extremes — actively helping with physical work, or staying invisible — are wrong.
Q2 multiple-choice · pre-install Which is NOT part of the customer’s pre-installation responsibilities?
Source: H02 §1.
Explanation: Mounting hardware is PhotoRobot Field Engineering’s job. Customer provides infrastructure (power, network, space, contact) — not the physical install work.
Q3 scenario · flag-strobe During handover testing, strobe head #3 missed 2 of 12 triggers. Field engineer says “probably just a marginal cable; we can keep an eye on it.”
Source: H02 §4.
Explanation: Once you sign, the issue becomes customer-side responsibility. 2-out-of-12 = clearly faulty, not marginal. Demand investigation + resolution now, while PhotoRobot is on-site.
Q4 multiple-choice · handover-checklist What’s the MOST important phase of the entire installation process for the customer?
Source: H02 §3.
Explanation: The handover checklist hour determines what was actually delivered + sets the warranty boundary. Most important customer-side touch point in the entire equipment lifecycle.
Q5 multiple-choice · warranty-line Which is customer-side responsibility post-handover?
Source: H02 §5.
Explanation: Customer takes over operational responsibility post-handover. Warranty repairs + firmware + support stay with PhotoRobot.
Q6 multiple-choice · doc-discipline Field engineer offers verbally to “email you the network IP plan next week.” What’s the correct discipline?
Source: H02 §4.
Explanation: Verbal commitments at handover have a 60 % “never arrives” rate in customer-reported experience. Get critical docs in writing before sign-off; email is sufficient.
Q7 true-false · sign-off-warranty Signing off on the handover means the customer takes on responsibility for ALL future hardware repairs, regardless of cause.
Source: H02 §5.
Explanation: Warranty covers hardware failures not caused by misuse, typically 1-2 years. Sign-off establishes customer-side responsibility for operation + maintenance, not blanket repair liability.
Q8 multiple-choice · acceptance-log What’s the purpose of maintaining a permanent acceptance log post-handover?
Source: H02 §6.
Explanation: The log is for the customer’s benefit — internal continuity + evidence for any future disputes. PhotoRobot doesn’t require it but benefits when customers maintain one.
Q9 multiple-choice · post-handover-camera Camera shutter mechanism fails 3 years post-handover. Whose responsibility?
Source: H02 §5.
Explanation: Cameras are camera manufacturer’s domain. PhotoRobot integrates with cameras but doesn’t repair them. Wrong assumption causes weeks of delay.
Q10 scenario · pushback-firmness Field engineer is in a hurry to catch a flight and wants to wrap handover with cable management still messy and 2 items on the checklist incomplete.
Source: H02 §4.
Explanation: Partial sign-off is acceptable; blank sign-off is not. Document what’s incomplete + get firm commitments for resolution. Don’t burn the relationship, but don’t be deferential to scheduling pressure either.
Q11 multiple-choice · ups What’s the role of UPS (uninterruptible power supply) in studio installation?
Source: H02 §1.
Explanation: UPS isn’t always required but is recommended in many environments. Specify in pre-install conversation with PhotoRobot. Doesn’t replace surge protection — they’re complementary.
Q12 multiple-choice · contract-scope Field engineer claims that some hardware item you expected is “out of scope; you’ll need to pay extra.”
Source: H02 anticipated Q&A.
Explanation: Contracts define scope. Reference the document; don’t sign off on incomplete scope. PhotoRobot Sales mediates legitimate scope disputes.
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